The Nitty Gritty Details...
If you have questions about our polymer clay jewelry or shipping, packaging etc...
below is a list of questions and answers that should hopefully direct you to getting an answer as soon as possible.
If i have missed something, please don't hesitate to reach out and ask.
Store in a clean, dry place. The use of oils, creams, perfumes, etc. may affect longevity. Do not wear in water. May break if dropped or bent. To clean polymer clay pieces, rub gently with a soft, damp piece of cloth.
Let's be real here.. we are in the midst of a global pandemic, so shipping might be slower than we would all like.
This is especially important for international orders. I will do my absolute best to get your goodies into the ASAP as I know how excited i get to receive my goodies after i purchase something. Once it leaves my hands, i cannot control it. But trust me... it will be worth the wait!!
ID LIKE TO CANCEL MY ORDER- WHAT DO I DO?
If you wish to cancel your order - please email within 48 hours of making your order - sooner if possible. If I have not packed your order I will happily refund you in full, however if it has already been packaged I will not be able to refund you.
MY ORDER IS TAKING TOO LONG...
We do not refund orders because they are taking too long to get to you, especially now with the impacts of Covid-19. When you decide to order you are acknowledging that shipping is taking longer, which is completely out of our control - I am doing everything I can to ensure you have tracking, please also understand I only have access to the same information you do. I can promise that your order will find you and make you smile!
I THNK MY ORDER IS LOST?
Firstly its super important to make sure you carefully enter your address - or if your paying with pay-pal ensure your address information is up to date.
If your tracking says delivered but you don't have your order your first point of contact needs to be your local post office, or perhaps your neighbours. If you have tried this and not had any luck, I am happy to support you with an inquiry. But please understand I am not responsible for orders lost in the mail - I will do my best to offer a solution and support but I will not always offer refunds for these situations. It is based solely aon the situation.
MISSING OR DAMAGED ITEMS
Normally in these situations I will know as I track the inventory and a lot of my items are single listings meaning there is only one. I recommend that you check your order as soon as you receive it and be sure to advise me via email within 48 hours to let us know exactly what items are missing and I will contact you with a solution or options for you. In some cases I may refund or replace items but I will figure that out on a case by case basis.
With faulty or broken items I require photographic evidence of the packaging and item, within 48 hours. I may request further information to ensure I have everything I need to make a decision on whether the damage was cause in transit or was a fault of ours. Items damaged in the mail are not our responsibility and I am not required to refund for this, however I do take this on a case by case basis as well. Each order is carefully packed with tissue and a rigid box so we are confident your order should make it to you safely, please do not contact us after 2 weeks of receiving your order expecting a refund.
If you wish to return an item we can only accept Non-Jewellery items due to health and safety regulations, returns can be processed within 14 days of receiving your order, return shipping is at the customers expense, all items must be returned including all packaging, once received and deemed in perfect condition I will process a refund for you excluding shipping.
*Sale items are final sale and non-refundable.*